Changes to council services over Christmas and New Year

Changes to council services over Christmas and New Year

December 19, 2017

Rubbish and recycling collection days will change over the holiday period. Check changes to collection days. Collections will return to normal on Monday, 15 January, 2018.

The council’s re-use and recycling centres will be open as usual from 8am to 4pm over the Christmas period, except for Christmas Day, Boxing Day and New Year’s Day.

The customer service centre at Perceval House, 14-16 Uxbridge Road, will be closed to visitors from 5pm on Friday, 22 December and reopen on Tuesday, 2 January 2018.

Residents will be able to access essential and emergency council services, such as social services,  homelessness and grime busters, around the clock during the festive period by calling 020 8825 5000. 

Residents can continue to access and contact the council via the council’s website over the Christmas and New Year period,

Other services available between 28-29 December include : 

  • Environment: 020 8825 6000
  • Automated parking line: 020 8825 6565
  • Benefits: 020 8825 7000
  • Council Tax: 020 8825 7050
  • Housing repairs: 020 8825 5682 (this number is also the contact for emergency or essential repairs over the festive period) or 0800 181744
  • Services for homeless people and their families or those threatened with home loss: 020 8825 8881/8888
  • Children and adults’ social care: 020 8825 8000 

Libraries will be closed from Sunday, 24 December to Monday, 1 January inclusive.  Acton Town Hall library will be open Saturday 30 December, 10am to 4pm.  You can access library services via the library website and can also renew items by calling the automated 24 hour number 0333 370 4700. 

All council car parks and pay and display bays will offer free parking on Christmas Day, Boxing Day, and 1, January.  Visitor parking in resident bays within controlled parking zones (CPZs) will also be free on those days.  Normal parking restrictions will apply on all other days.

Apart from Christmas Day, motorists are reminded that bus lanes and parking restrictions on double yellow lines, loading bays, and parking in other places where parking is prohibited remain in operation throughout the festive period.

For urgent enforcement requests between 5pm on 22 December 2017 and 9am on 2 January, 2018 please call 033 0008 8704.

The noise response team will be operating a service to deal with noise nuisance complaints. However, there will be no service on Christmas Day or New Year’s Day.  A limited service on Boxing Day will deal with house and car alarms only. Contact them on 020 8825 8111. 

As always, teams will be on standby to grit roads across the borough if required.

The borough’s sports centres will be open at different hours over Christmas. Check with your local sports centre.  

Residents will still be able to access all information on the website throughout the festive period.


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